Category: Vegan
Rating: 8.3
Website: N/A
The best way to overview our experience with Nuno’s is say that they have taken some steps forward in some regards but they have taken a few steps back in other areas when comparing them to how they were the 1st time we went. They currently operate using a take out model with some exceptions to dining in. With that being the case, many things mentioned in this review will be comparing them to how they were in 2020. If you would like to see our 1st review of them, click here. Now that we have mentioned that, lets go into our review!
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Food: The food has improved from the last time we paid them a visit. That’s saying a lot since the food was already great in 2020. Not only is the food tasty but we agreed that they have a good protein variety for a vegan restaurant. Some people don’t like to consume soy or may not want to eat a particular meat substitue. Their menu is so protein diverse that there is something for everyone. This is something that we feel all vegan restaurants should adapt at some point. In this regards, Nuno’s is ahead of the curb!
Atmosphere: Not much has changed in this regard from the last time we were there. The things that have changed are for the worse though. Not enough to break the experience but they are worth mentioning. Not all of the lights were on in the building and occasionally the AC would kick on, making a noise that would disrupt conversations from time to time. This comes with the territory of the take out model but that’s why our atmosphere rating is lower then it was before.
Customer Service: The setup that they are using now has the biggest effect on this category. As it stands, they offer a option to dine in but by reservation only. The max reservation that they will allow is a party of 10 people. This was problematic for us since some of our meetups can have as many as 25 people. Due to this, some people could not attend this meetup. It should be noted that there are 2 tables right outside the restaurant with 6 chairs that can be used. These were the tables that used to be inside the restaurant the 1st time we reviewed them. This doesn’t make for the best customer experience since there is a max put on how many people can dine in per party and a reservation has to be made ahead of time. The Toasttab software that they use for accepting orders and reservations has a max input of 20 people though which can lead to some confusion. Just know that they have a max of 10 people, not the 20 default setting that is on the Toasttab software
When it came to us actually being in the restaurant though, we felt the service was great! The staff remembered us from the 1st time we were there and they were very friendly and chatty. Both of these factors come together to make a average experience when it comes to customer service. With the planning process of getting there being unfavorable but once we were there, the experience being exceptional.
A key note in this category that has to be mentioned though is we feel they need a website. This was brought up the 1st time we were there but they were newer so it was a little more acceptable. This time around though, most restaurants whether they be take out or dine in have websites. A lot of what was mentioned here would have been solved with a website where you can control the user experience to make it as smooth as possible so the customer can understand that this is a take out restaurant and the the dine in reservation has a max of 10 people.
As it stands, the take out slash dine in aspect of the restaurant can be confusing and other social medias like facebook and instagram, they still say they are a takeout restaurant. A website would go a long way toward streamlining the communication of how their restaurant is setup which would make for a better experience for customers. Hopefully in the future, they get a website so that these issues can be addressed.
Price: Inflation is a thing and the price of food has gone up! We didn’t feel like their prices have went up any more or less then other vegan restaurants so we felt the prices were appropriate given the situation.
Overall heading back to Nuno’s was a good experience! The food is tasty and has plenty of protein variety! The issues named in the customer service section keep it from being a great one though. The good news is that most of those issues can be addressed with website or a more refined communication process on the media outlets that they use like Toasttab, Instagram and Facebook. Even still, we highly recommend them! Just be sure to plan around the things mentioned in the customer service section and you should have a good experience.
