Category: Vegan Friendly
Rating: 7.5
Website: Click Here
We’ve known about Blatt Beer for quite some time. It was only a matter of time before we paid them a visit. While there were things we liked about our experience, there were a few draw backs that impacted the overall experience.
Food: The food ranged from good to decent. The biggest complaint was that the root burger had trouble maintaining its form as we were munching on them. In some cases, it would fall apart as you were half way threw. It should also be mentioned here that they only have 2 vegan options which does leave an impact here. We mostly agreed that the currywurst is the better amount the 2 especially if you’re a spice person.
Atmosphere: With it being a bar, it has a bar feel to it. The most noticeable things were it was very clean. The aside, it’s a bar setting. Nothing more, nothing less.
Customer Service: Unfortunately this is the area where they suffered the most. While nothing rude happen with customer service, out waiter simply was not familiar with the vegan options of the restaurant. Some of us were going to try out the currywurst but when questions were asked about it such such as would it have a vegan hotdog in it, he didn’t know and made a guess saying that it wouldn’t. Since that would be the difference between it being a entree or an appetizer, most of us got the root burger. We only found out later that it did have the hotdog, which irritated some of us. Servers need to know the menu of the establishment they work in and if they don’t have an answer, they need to go get one. More details about this incident are in the video review below.
This sure wasn’t the worst experience we’ve had but wasn’t the best either. The food and atmosphere were decent to good but the customer service experience holds them back from being one to remember.
